Establishment of an Accreditation Scheme for Children’s Contact Services

Closes 15 Sep 2025

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Option 4 – Comprehensive regulatory regime, with strict standards for the operation of CCS, supported by strong validation and verification requirements (high intervention model)

This option outlines the potential impacts of an accreditation model that focuses on the attributes of the children’s contact centre at both the organisational level and the individual practitioner level, with several points where external validation or conduct of policies and processes is required. It outlines potential additional costs to the economy arising from this approach. Feedback is sought in relation to this option. You may answer as many or as few questions as you like.

Please provide your comments on the costs and benefits of this accreditation model (Option 4).

The form of your response is open to you to determine the best way to convey your views, but could include:

  • commentary on individual cost categories or benefit categories across the different options (please refer to Attachment A for the current assumptions and methodology)
  • commentary on specific costing assumptions or alternate approaches to costing the identified cost/benefit
  • indicating additional costs or benefits to be included in the costing models
  • indicating costs or benefits currently included but which are not considered valid, and
  • indicating the extent to which any assumptions used align with your experience or understanding of the operation of a CCS.

If you have additional data sources to support alternative costing approaches, please provide alternative assumptions and calculations, or the data sources used.

Are there elements of the proposed Option 4 that will specifically support the sector?
Are there elements of the proposed Option 4 that will specifically hinder the sector?
When comparing this to the other Options, do you support this approach (Option 4)?